Refund & Return Policy

Last Updated: May 2026

Thank you for shopping with Fitlixor! Customer satisfaction is important to us, and we strive to provide a fair, clear, and transparent return and refund process.

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Return Eligibility

You may request a return, replacement, or refund if:

• You received a damaged or defective product.

• You received the wrong item.

• The product is significantly different from its description.

To be eligible for a return:

• The request must be made within 30 days of receiving your product.

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of the issue may be required, such as clear photos or videos.

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Return Shipping & Fees

Defective, Damaged, or Incorrect Items

If the return is due to our error (defective, damaged, or incorrect item received), Fitlixor will cover the return shipping costs and provide return instructions.

Customer Remorse Returns

If you wish to return an item due to a change of mind, color preference, size selection, or similar reasons, you may be responsible for the applicable return shipping costs.

Restocking Fees

Fitlixor does not charge any restocking fees for approved returns.

Restocking Fee: $0.00

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Return Address

Approved returns must be sent only after receiving instructions from our support team.

Return Address:

8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Please do not send any item back without contacting us first.

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Refund Process

Once your returned item is received and inspected:

• We will notify you by email regarding the status of your refund request.

• Approved refunds will be issued to the original payment method used for the purchase.

• Refunds are typically processed within 5–10 business days.

• Processing times may vary depending on your bank, card issuer, or payment provider.

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Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products damaged through misuse, neglect, or improper handling.

• Final sale or clearance items.

• Gift cards.

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Order Cancellations

Orders may be cancelled within 24 hours of purchase.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you need to cancel an order, please contact our support team as soon as possible.

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Contact Us

For return requests, refund inquiries, or general assistance, please contact us:

Email: support@fitlixor.com

Phone: +1 (650) 442-5944

Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

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At Fitlixor, we value honesty, transparency, and customer satisfaction. We appreciate your trust and are committed to providing a positive shopping experience.