Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Last Updated: September 9, 2026
Welcome to the Fitlixor Frequently Asked Questions page.
Below are answers to some of the most common questions about ordering, shipping, payments, returns, and customer support. If you cannot find the information you are looking for, please contact our support team. We aim to respond to all inquiries within 1 business day (24 hours).
Orders
1. How do I place an order?
Browse our products, add your desired items to your shopping cart, and complete checkout using one of our secure payment methods. Once your payment has been successfully authorized, you will receive an order confirmation email.
2. Can I modify or cancel my order?
Orders may be modified or cancelled within 24 hours after purchase whenever processing has not yet begun.
Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Please contact support@fitlixor.com as soon as possible if you need assistance.
3. Will I receive an order confirmation?
Yes.
After your payment has been successfully processed, an order confirmation email will be sent to the email address provided during checkout.
Shipping & Delivery
4. Where do you ship?
Fitlixor currently ships within the United States only.
At this time, we do not offer international shipping.
5. Do you offer free shipping?
Yes.
We provide Free Standard Shipping ($0.00) on all eligible orders delivered within the United States.
6. How long does delivery take?
Our standard shipping timeline is:
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Order Processing: 1–3 Business Days
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Transit Time: 5–12 Business Days
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Estimated Total Delivery Time: 6–15 Business Days
Delivery estimates are not guaranteed and may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.
7. How can I track my order?
Once your order has been shipped, we will send a shipping confirmation email containing tracking information whenever it is provided by the shipping carrier.
Payments
8. What payment methods do you accept?
Payments are securely processed through trusted third-party payment gateways, including providers such as Onerway, where available.
Accepted payment methods may include:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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JCB
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Visa Electron
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Maestro
Additional payment methods may be available during checkout depending on your location and payment provider.
9. Is my payment information secure?
Yes.
Payments are processed through secure third-party payment providers using encrypted connections.
Fitlixor does not store your complete credit card or payment information on its own servers.
Returns & Refunds
10. What is your return window?
Eligible products may be returned within 30 days after delivery, subject to the conditions described in our Refund & Return Policy.
11. How do I start a return?
Before returning any item, you must contact us first at:
Our customer support team will review your request and, if eligible, provide:
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Return Merchandise Authorization (RMA)
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Return instructions
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The designated return warehouse address
Please do not send any item back without receiving return authorization.
Packages sent without prior authorization may be refused or returned to the sender.
12. Who pays for return shipping?
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Defective, damaged, or incorrect products: Return shipping is provided at no cost. A prepaid return label may be supplied where applicable.
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Change-of-mind returns: Customers are responsible for the actual return shipping cost.
13. Is there a restocking fee?
No.
Restocking Fee: $0.00
Fitlixor does not charge any restocking fees for approved returns.
14. When will I receive my refund?
After your approved return has been received and inspected, refunds are generally processed within 5–10 business days back to your original payment method.
Your financial institution may require additional processing time before the refund appears in your account.
Products
15. How are your products selected?
We carefully review products based on quality, intended functionality, supplier reliability, and overall customer value before adding them to our catalog.
16. What should I do if I receive a damaged or incorrect item?
Please contact support@fitlixor.com as soon as possible.
To help us process your request quickly, please include:
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Your order number
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A description of the issue
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Photos or videos (when applicable)
Privacy & Security
17. How is my personal information protected?
We use Shopify as our e-commerce platform and work with trusted service providers to securely process orders and payments.
Fitlixor does not sell personal information and does not store complete payment card details on its own servers.
Please review our Privacy Policy for complete information.
Customer Support
18. How can I contact Fitlixor?
We are happy to assist with questions about orders, shipping, returns, payments, or products.
Response Time
Within 24 hours / 1 business day
Phone
+1 (650) 442-5944
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM PST
Business Information
Corporate & Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
This is our official administrative and business correspondence address and matches our Shopify store information and business records.
Fulfillment & Logistics Operations Facility
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
This facility is used for order fulfillment and logistics operations only.
No customer walk-ins, local pickups, or unauthorized direct returns are accepted at this location.
Customers must always contact support@fitlixor.com first to receive Return Merchandise Authorization (RMA) and the appropriate return destination before sending any package.
Thank you for choosing Fitlixor.
We are committed to providing transparent policies, secure shopping, reliable order fulfillment, and responsive customer support for customers throughout the United States.