Privacy policy
Privacy Policy
Last Updated: September 9, 2026
At Fitlixor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, or place an order.
Fitlixor operates its online store using Shopify, which provides the secure e-commerce platform that powers our website, order management, and checkout experience.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Business Identity
Fitlixor is a U.S.-focused online retailer.
Data Controller & Business Correspondence Address
Fitlixor
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
This address is used for business correspondence, administrative matters, customer support, and legal communications.
Fulfillment & Logistics Operations Facility
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
This facility is used solely for fulfillment and logistics operations.
This location does not accept customer walk-ins, unsolicited packages, or direct product returns.
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
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Full name
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Email address
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Billing address
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Shipping address
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Phone number
Order Information
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Products purchased
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Order history
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Order confirmations
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Shipping information
Payment Information
Payments are securely processed through trusted third-party payment providers, including Onerway and other authorized payment processors available at checkout.
Fitlixor never stores complete credit card numbers, debit card numbers, or other sensitive payment credentials on its own servers.
Payment information is processed directly through our secure payment partners.
Device & Technical Information
We may automatically collect:
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IP address
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Browser type
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Device type
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Operating system
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Website activity
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Pages viewed
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Cookies
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Similar tracking technologies
How We Collect Information
We collect information:
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Directly from you when placing an order or contacting us.
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Automatically through cookies and similar technologies.
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From Shopify and trusted service providers that help operate our business.
How We Use Your Information
We use your information to:
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Process and fulfill orders.
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Arrange shipping and delivery.
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Provide customer support.
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Process payments securely.
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Send order confirmations and shipping updates.
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Detect fraud and unauthorized activity.
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Improve our website, products, and services.
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Comply with legal obligations.
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Send promotional communications where permitted by law.
Shopify & Third-Party Service Providers
Our online store is hosted by Shopify.
Shopify processes certain customer information necessary to operate our online store, including checkout, order processing, fraud prevention, and customer account management.
We may also share limited information with trusted third-party providers, including:
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Payment processors
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Shipping carriers
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Fulfillment partners
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Customer support providers
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Fraud prevention services
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Analytics providers
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Government authorities when required by law
These providers receive only the information necessary to perform their services.
Sale of Personal Information
Fitlixor does not sell, rent, or trade your personal information to third parties.
Cookies
We use cookies and similar technologies to:
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Remember your preferences.
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Improve website functionality.
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Analyze website performance.
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Enhance your shopping experience.
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Maintain website security.
You can manage or disable cookies through your browser settings.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary to:
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Fulfill orders.
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Provide customer support.
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Meet legal, accounting, and tax obligations.
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Resolve disputes.
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Enforce our agreements.
Your U.S. Privacy Rights
Depending on your state of residence and applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the right to:
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Know what personal information we collect.
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of eligible personal information.
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Receive a copy of your personal data.
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Opt out of the sale or sharing of personal information.
Fitlixor does not sell personal information.
To submit a privacy request, please contact:
Email: support@fitlixor.com
We may verify your identity before processing your request.
Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
International Data Transfers
Some of our service providers may process information in countries outside your place of residence.
Where required by applicable law, appropriate safeguards are implemented to protect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or website functionality.
The updated version will always display the revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Fitlixor
Email: support@fitlixor.com
Phone: +1 (650) 442-5944
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM PST
Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
Fulfillment & Logistics Operations Facility
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
Warehouse facility only.
No customer walk-ins or direct product returns are accepted.
Fitlixor is committed to maintaining transparent business practices, protecting customer privacy, and handling personal information responsibly in accordance with applicable U.S. privacy laws and industry standards.