Shipping policy

Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Fitlixor.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website. We are committed to providing transparent shipping information and a reliable shopping experience for customers throughout the United States.

Shipping Destination

Fitlixor currently ships within the United States only.

At this time, we do not offer international shipping.

Order Cut-Off Time

Orders placed before 5:00 PM Pacific Time (PST), Monday through Friday, will begin processing on the same business day whenever possible.

Orders placed after the daily cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.

Order Processing Time

Processing Time: 1–3 business days
Processing Days: Monday–Friday
U.S. public holidays are excluded from processing.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Standard Delivery Time

Once your order has been shipped, standard delivery typically takes:

5–12 business days

Delivery estimates begin after your order has been processed and handed to the shipping carrier.

Estimated Total Delivery Time

Including order processing and shipping transit, the estimated total delivery timeframe is:

6–15 business days

This timeframe is an estimate only and is not guaranteed.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, destination, or other circumstances beyond our reasonable control.

Shipping Cost

Free Standard Shipping is available on all orders delivered within the United States.

Shipping Fee: $0.00

If any optional expedited shipping service becomes available in the future, applicable charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information whenever it is provided by the shipping carrier.

If you have not received tracking information after the normal processing period, please contact our customer support team.

Incorrect Shipping Address

Customers are responsible for providing accurate billing and shipping information.

Fitlixor is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will make reasonable efforts to update your shipping information before shipment, but changes cannot be guaranteed once processing has begun.

Shipping Delays

Although we strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

Carrier delays
Severe weather
Public holidays
Transportation disruptions
High seasonal shipping volume

If your shipment is delayed, please contact our customer support team and we will assist you whenever possible.

Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact us promptly with:

Your order number
Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Business Identity & Fulfillment Information

Corporate & Business Correspondence Address

32 Burling Ln APT 201

New Rochelle, NY 10801

United States

This address is used for business correspondence, customer support, and administrative purposes.

Fulfillment & Logistics Operations Facility

8375 Sultana Ave Unit 2

Fontana, CA 92335

United States

Customer orders are processed and dispatched through our fulfillment and logistics operations facility.

This location does not accept:

Customer walk-ins
Local order pickups
Direct or unauthorized product returns

For all approved returns, customers must first contact our customer support team to receive Return Merchandise Authorization (RMA) instructions and the appropriate return shipping address.

Contact Information

If you have any questions regarding shipping or your order, please contact us.

Fitlixor

Email: support@fitlixor.com

Phone: +1 (650) 442-5944

Customer Support Hours

Monday – Friday

9:00 AM – 5:00 PM PST

Fitlixor is committed to providing transparent shipping information, accurate delivery estimates, and dependable customer support for customers throughout the United States.