Refund policy
Refund & Return Policy
Last Updated: September 9, 2026
Thank you for shopping with Fitlixor.
At Fitlixor, we are committed to providing a fair, transparent, and straightforward return and refund experience. Please read this policy carefully before requesting a return or refund.
Return Eligibility
You may request a return, replacement, or refund if:
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You received a damaged or defective item.
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You received the wrong item.
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The item you received is significantly different from its product description.
To qualify for a return:
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Your request must be submitted within 30 days of the delivery date.
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Whenever applicable, the item should be unused, in its original packaging, and in the same condition as received.
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Photos or videos may be requested to verify the reported issue before a return is approved.
Return Authorization Required (RMA)
Please do not send any item back without contacting us first.
Before returning any product, you must contact our customer support team.
Email: support@fitlixor.com
After reviewing your request, if your return is approved, we will provide:
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A Return Merchandise Authorization (RMA), when applicable.
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A prepaid return shipping label (when applicable).
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The designated return shipping address for your specific return.
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Complete return instructions.
Returns sent without prior authorization or without following the provided return instructions cannot be accepted and may not be eligible for a refund.
Business Identity & Address Information
To maintain transparency, Fitlixor operates with separate business correspondence and fulfillment locations.
Corporate & Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
For business correspondence, customer support, and administrative matters.
Fulfillment & Distribution Warehouse
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
Warehouse facility used exclusively for order fulfillment and logistics.
This location does not accept customer walk-ins, unsolicited packages, or direct returns.
Important Return Address Notice
Customers must not return products to either our Corporate Address or our Fulfillment Warehouse without first receiving:
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Return authorization (RMA)
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The designated return shipping address
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Return instructions from our customer support team
Approved returns are routed to the appropriate return processing facility based on the specific order and product.
Return Shipping
Damaged, Defective, or Incorrect Items
If your approved return is due to:
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a damaged product,
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a defective product,
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or an incorrect item received,
Fitlixor will:
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Provide a prepaid return shipping label (where applicable).
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Cover the return shipping cost.
Change of Mind Returns
If you wish to return an item because:
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you changed your mind,
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ordered the wrong size,
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selected the wrong color,
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or for another personal reason,
your return request must first be approved by our customer support team.
If approved:
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You will be responsible for the actual return shipping cost.
Restocking Fee
Fitlixor does not charge any restocking fees for approved returns.
Restocking Fee: $0.00
Refund Process
After your approved return has been received and inspected:
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We will notify you by email regarding the status of your refund.
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If approved, your refund will be issued to your original payment method.
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Refunds are typically processed within 5–10 business days after inspection.
Please note that your financial institution or payment provider may require additional processing time before the refund appears in your account.
Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally not eligible for return:
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Products damaged through misuse, abuse, negligence, or improper handling.
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Final sale or clearance items.
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Gift cards.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact our customer support team as soon as possible.
Customer Support
If you have any questions regarding returns, refunds, or your order, please contact us.
Fitlixor
Email: support@fitlixor.com
Phone: +1 (650) 442-5944
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM PST
Corporate & Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
Fulfillment & Distribution Warehouse
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
Warehouse facility only. No customer walk-ins or direct returns are accepted.
Fitlixor is committed to providing transparent policies, responsive customer support, and a reliable shopping experience for customers throughout the United States. We appreciate your trust and strive to ensure every return request is handled fairly, efficiently, and professionally.