Terms of service
Terms of Service
Last Updated: September 9, 2026
Welcome to Fitlixor. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Business Identity
This website is owned and operated by Fitlixor, a U.S.-focused online retailer offering fitness equipment, wellness products, recovery products, and related accessories.
Corporate & Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
This address is used for business correspondence, customer support, and administrative matters.
Fulfillment & Logistics Operations Facility
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
This facility is used exclusively for fulfillment and logistics operations.
No customer walk-ins, unsolicited packages, or direct returns are accepted at this location.
2. Eligibility
By using this website, you confirm that:
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You are at least the age of majority in your state or country of residence.
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You have the legal capacity to enter into a legally binding agreement.
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All information you provide is accurate, complete, and current.
3. Acceptable Use
You agree not to:
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Use this website for unlawful purposes.
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Violate any applicable laws or regulations.
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Upload malicious software or harmful code.
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Attempt to interfere with the operation or security of the website.
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Infringe upon the intellectual property rights of others.
Fitlixor reserves the right to suspend or terminate access for users who violate these Terms.
4. Products & Availability
All products displayed on our website are subject to availability.
We reserve the right to:
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Update product information.
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Modify pricing.
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Limit purchase quantities.
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Discontinue products without prior notice.
We make reasonable efforts to display accurate product descriptions, specifications, and images. Actual product appearance may vary depending on your device, screen settings, or manufacturer updates.
5. Pricing & Payment
Unless otherwise stated, all prices are displayed in United States Dollars (USD).
Payments are securely processed through trusted third-party payment providers, including Onerway where available.
Fitlixor does not store customers' complete credit card or debit card information on its own servers.
We reserve the right to correct pricing errors and cancel orders affected by pricing inaccuracies. If payment has already been collected, an appropriate refund will be issued.
6. Orders
By placing an order, you agree to provide accurate billing, shipping, and contact information.
Fitlixor reserves the right to:
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Accept or decline any order.
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Cancel orders suspected of fraud, unauthorized activity, or pricing errors.
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Contact customers to verify order information before processing.
Orders are generally processed within 1–3 business days after successful payment authorization.
7. Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If you wish to request a cancellation, please contact our customer support team as soon as possible.
8. Shipping
Orders are processed and shipped according to our published Shipping Policy.
Estimated delivery times are provided for reference only and may vary due to carrier delays, weather conditions, public holidays, customs procedures, or other circumstances beyond our reasonable control.
Please review our Shipping Policy for complete shipping information.
9. Returns & Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy.
Customers must contact support@fitlixor.com before returning any item in order to receive Return Merchandise Authorization (RMA) instructions and the designated return address.
10. Intellectual Property
All content available on this website, including but not limited to:
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Logos
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Images
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Product descriptions
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Product photographs
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Graphics
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Text
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Website design
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Branding
is the property of Fitlixor or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Fitlixor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
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Use of this website.
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Inability to access the website.
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Product availability.
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Shipping delays.
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Technical interruptions.
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Third-party service interruptions.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Fitlixor, its affiliates, employees, service providers, and partners from claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of this website.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.
14. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our business operations, legal requirements, or website functionality.
Any revisions become effective immediately upon publication on this page. The revised Last Updated date will indicate the latest version.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Fitlixor
Email: support@fitlixor.com
Phone: +1 (650) 442-5944
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM PST
Corporate & Business Correspondence Address
32 Burling Ln APT 201
New Rochelle, NY 10801
United States
For business correspondence, customer support, and administrative matters.
Fulfillment & Logistics Operations Facility
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
Warehouse facility only.
No customer walk-ins, unsolicited packages, or direct product returns are accepted.
Customers requesting returns must first contact support@fitlixor.com to receive Return Merchandise Authorization (RMA) instructions and the appropriate return shipping address.
Fitlixor is committed to operating with transparency, maintaining accurate business information, and providing a secure, reliable, and professional online shopping experience for customers throughout the United States.